Support
Product help
[email protected]Account, saved recipes, meal plans, grocery lists, legal and app issues.
Contact
We would love to hear from you
Have a question, idea, issue or bug report? Send it to the right Plenoa inbox and we will review it.
We would love to hear from you. Share what you like about Plenoa, what you would like to improve, feature requests, bug reports or anything else you want to tell us. If you are reporting a problem, please include the email on your Plenoa account, what you were trying to do, what happened and any screenshots or details that can help us understand it.
Help us understand your request
Tell us what is working well, what you would like to change and any ideas or requests you have. Bug reports and unexpected results are welcome too. We read every message.
- •Include the email on your Plenoa account
- •Name the page or feature you used
- •Add screenshots when they help explain the issue
Choose the right inbox.
Use the closest address below so your message gets reviewed with the right context.
Feedback
Ideas and bugs
[email protected]Recipe quality, substitutions, budget estimates, missing items and UX ideas.
General
Questions
[email protected]General messages, press, partnerships and non-support topics.
Billing
Subscriptions
[email protected]Trials, renewals, invoices, cancellations and payment questions.
Security
Report an issue
[email protected]Vulnerabilities, suspicious behavior or possible data exposure.
Support
For account help, saved recipes, meal plans, grocery lists or general product issues:
[email protected]Please include:
- the email address on your Plenoa account
- the device and browser you used
- the page or feature where the issue happened
- the steps you took before the issue appeared
- screenshots, if they help explain the problem
Feedback
For product ideas, feature requests, recipe quality feedback, missing substitutions, confusing results or anything you wish Plenoa did better:
We especially appreciate feedback about recipe results that did not match your ingredients, substitutions that were not useful, budget estimates that felt wrong, grocery list items that were missing or unnecessary and pages or flows that felt confusing.
[email protected]Privacy and legal requests
For legal or privacy requests, contact [email protected] with "Legal" or "Privacy" in the subject.
[email protected]Response times
We try to review messages as soon as reasonably possible. Response times may vary depending on message volume, complexity, weekends, holidays and whether the request requires account verification or technical investigation.
Before contacting us
You may be able to solve common issues faster by checking your account settings, refreshing the page, confirming that you are signed in with the correct email address or trying the same action again with a stable internet connection.